I enjoyed working working with Bill the owner of Outbound Power. To make a long story short the customer service is outstanding and you can directly speak with the owner and he will call you back too. I did know much of this company, but after some online research I felt the risk of ordering an expensive item was worth it and they had a competitive price for EcoFlow Delta 2 Power Station that I was interested in. Bill answered all my questions and I ordered the item and it shipped quickly with a tracking number and Outbound Power also would send me updates of the progress of the item. Unfortunately for some bad weather in California my shipment was delayed a week, but this was not their fault and it arrived by FedEx with no damage. I will certainly make another purchase from Outbound again when the time comes.