We've compiled a list of Frequently-Asked Questions. If you can't find the answer you're looking for, call us at 1-888-976-5443 or email us at support@outboundpower.com.
What are your shipping rates? Do you offer free shipping?
Everything on our store ships for free. Really!
How long will it take for my order to arrive?
Shipping times vary depending on your location and the product or products ordered. Typically, orders are processed within 1-2 business days.
From there, it may take between 2 and 10 days to arrive. Please refer to the product page for your item and reference the estimated delivery time frame for more details.
Additionally, you can see the estimated delivery time frame during checkout and receive a tracking number once your order ships.
My order tracking information has not been updated. What should I do?
Sometimes tracking information can be delayed. If your tracking has not been updated within 72 hours of receiving it, please contact us and we'll be happy to investigate for you.
Are Outbound Power products used/old/refurbished?
Everything sold on our website is brand-new unless indicated otherwise. Look for the "Condition" indication on the product page to determine if it is new or not.
Do you charge sales tax?
We only charge sales tax on items shipped to Arizona.
What is Outbound Power's return policy?
Most items may be returned within 30 days of shipment. Please refer to our Returns & Exchanges policy to determine what items are eligible.
My package was lost or damaged. What can I do?
We understand that lost or damaged packages are frustrating. Please contact us as soon as possible and we'll work with the carrier to locate your package or initiate a replacement/refund when possible.
How can I contact customer service?
You can contact us by email, phone, or live chat. Our customer service hours are 10:00 AM - 5:00 PM AZ Mountain Standard Time.
Please note that Arizona does not observe daylight savings time, so if you are in a different time zone, the difference between your time zone and ours may vary depending on the time of year.
What is your return policy?
We offer returns/exchanges within 30 days of shipment. Please see our return policy for details on eligibility and procedures.
Can I cancel my order?
We may be able to cancel your order if it hasn't shipped yet. Please contact us as soon as possible to inquire about cancellation. Unfortunately, once an item has shipped, the order cannot be canceled.
I received the wrong item. What should I do?
We apologize for the error! Please contact us and we'll arrange for the correct item to be shipped to you as soon as possible.
Where does Outbound Power ship from?
Products ordered from Outbound Power either ship directly from the manufacturer or from one of several distribution centers located throughout the U.S.
Do you ship to Alaska, Hawaii, or Puerto Rico?
Unfortunately, we do not ship to these locations at this time.
Is Outbound Power an Authorized Dealer?
Yes! Outbound Power is an Authorized Dealer for every single brand and product on our store.
Can I take my portable power station on an airplane?
As of May 2024, the Transportation Security Administration (TSA) states that lithium-ion batteries that are in all modern portable power stations can be taken on an airline flight within a carry-on bag but they cannot be placed in checked luggage.
We recommend checking with the TSA prior to traveling with a portable power station.
I have a question that isn't covered in the FAQ.
No problem! Please feel free to contact us and we’ll be happy to help.
Last updated: September 10, 2024