Shipping Policy

Free Shipping Storewide

We offer free shipping on all orders to the continental United States.
In rare cases, oversized or overweight products may incur additional shipping charges.

Shipping Address Policy

Please ensure the shipping information provided at checkout is accurate.
We are not responsible for losses, damages, or delays caused by incorrect shipping information.
A physical address is required. We do not ship to P.O. Boxes or APO/FPO/DPO addresses.

Shipping Destinations

We ship to any location within the continental United States.
We do not currently ship to:

Alaska, Hawaii, or Puerto Rico.
American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, or U.S. Virgin Islands.
Any location outside of the United States.

Your Order Confirmation

You will receive an order confirmation email immediately after placing your order.
This confirms that we have received your order and your payment method has been pre-authorized.

Shipping Time For Your Order

In-stock items are processed within 1-3 business days.
Average shipping transit time is 2-7 business days from the shipment date.
Total shipment time (processing + transit) typically ranges from 2-10 business days.
Certain products may require additional time due to their nature or special freight arrangements.
Tracking information will be emailed within 24 business hours of shipment.

Delivery Estimates

All delivery times provided by Outbound Power and the shipping carriers are estimates.
Delivery times may be affected by unforeseen circumstances or acts of nature.
Refunds are not provided solely based on deliveries outside the estimated window.

Out of Stock/Backorder Items

If an item is out of stock or on backorder, our team will contact you within 24 business hours of your order to discuss how you'd like to proceed.

Last Updated: September 10, 2024

Remote display zBill

Have been using it since 2020 works perfectly

Delta 3 Plus Perfect Fit

The new Delta 3 Plus is a perfect fit for us. The unit is easy to carry and the watt hours will fit nicely for short outages when we want to keep our refrigerator operating The charge rate is amazing very fast, the bluetooth connection is so easy to establish. While its not the largest unit it fit our needs perfectly. Good Job !

Thank you for sharing such a thoughtful review! We're thrilled to hear the new Delta 3 Plus fits your needs so well. It’s great to know the portability, fast charge rate, and smooth Bluetooth connection all hit the mark for you—keeping that fridge running during short outages is definitely a win!

We appreciate you choosing Outbound Power, and we're always here if you need anything else. Enjoy the peace of mind your new unit brings!

quick and efficient

My order was delivered quickly, well packed, and issues-free.
I will definitively use your store for all my energy/solar needs.
Thank you Outbound Power.

Thank you for your kind words! We're thrilled to hear your order arrived quickly and without any issues. It's always our goal to provide a seamless experience.

We truly appreciate your trust in us and look forward to helping with all your energy and solar needs in the future. Thanks again for choosing Outbound Power! 😊

Best price

Their price can’t be beat . EcoFlow can’t even compete.

We are thriled to know you had a great shopping experience with us. Please feel welcome to contact us anytime if we can ever be of service again!

Outstanding Customer Service!

I just purchased the DPU with one battery. Haven’t received it yet but I want to shine a light on what outstanding customer service and communication I received from Emmanuel and Bill. I initially purchased a different unit that ultimately was not going to work well with what I was trying to accomplish with home backup. Emmanuel was patient and explained thoroughly how to handle the return process so it was seamless. He then helped me with the purchase of the DPU. In this day and age of poor customer service, it’s a breath of fresh air to deal with such a great company. I will be a return customer for sure!

Thank you so much for your thoughtful feedback! We’re thrilled to hear about your positive experience with me and Bill. We know how important it is to find the right product for your needs, especially for something as crucial as home backup. Glad to know that our flexibility was able to hit the right spots for you.

We’re committed to providing exceptional service because we know how valuable our customers are. Your kind words mean the world to us and reinforce why we do what we do. Thank you for shining a light on your experience, and we look forward to helping you again in the future!