Our Legendary Customer-First Return Policy
At Outbound Power, we believe in making your shopping experience as stress-free as possible. That’s why we offer one of the most straightforward and fair return policies in the industry.
30-Day Returns
All eligible items may be returned within 30 days of the delivery date.
Eligible returns must meet the following conditions:
- Item must be in its original condition and packaging.
- All parts, accessories, and documentation must be included.
- Item must not be listed under our return exclusions below.
Everything in our store is eligible to be returned except for excluded items listed below under “Return Exclusions.” Some items are subject to return shipping fees.
How to Return an Item
- Log into your account on our website.
- Select the item or items you wish to return.
- Follow the prompts to complete your return request.
Don’t have an account? No problem! You can create one to start your return.
Important: All returns must be approved in advance. Once your return is approved, we will provide return instructions and a return shipping label, if applicable.
Return Shipping & Fees
To keep our return policy fair and sustainable, return shipping is handled based on the reason for the return.
If the return is due to an error, defect, or damage:
Outbound Power will cover the return shipping cost.
This includes:
- Incorrect items shipped.
- Confirmed defective items.
- Shipping damage.
- Incorrect product information on our website.
- An incorrect product recommendation made by our team.
If you need to return an eligible item for another reason:
Outbound Power will cover up to $50 of the return shipping cost or return fee. Any return shipping cost or fee over $50 is the responsibility of the customer.
This includes situations where:
- The item is no longer needed.
- The wrong item was ordered.
- The item is not compatible with your setup.
- You need a different size, model, capacity, voltage, connector, or configuration.
- You decide another product is a better fit.
Customers are responsible for ensuring returned items are properly packaged. We recommend insuring return shipments, as Outbound Power is not responsible for returned items lost or damaged during return transit.
Return Exclusions
Unfortunately, we cannot accept returns for:
- Firman Power Equipment products.
- DuroMax and DuroStar products.
- Cummins products.
- Generac products.
- Select products shipped via freight.
- Power equipment that has been oiled or gassed due to shipping regulations.
- Any product that is not in its original condition.
- Any product that is not returned in its original packaging due to shipping regulations.
- Returns for the purpose of price matching.
- Returns for the purpose of retroactively adding discounts.
- Products purchased with store credit or gift card.
- Products purchased for temporary or one-time use, including events, job sites, or short-term projects.
Not sure if your item is eligible? Contact us at returns@outboundpower.com.
Exchanges
Need a different power solution? We’re happy to help.
To keep the process fast and simple, exchanges are handled as a return and a new order:
- Return the original item.
- Place a new order for the item you need.
- Once we receive and inspect your original item, we will process your refund according to our return policy.
The same eligibility rules, exclusions, and shipping terms apply to exchanges as our return policy above.
If the exchange is needed because of an Outbound Power error, shipping damage, a confirmed defect, incorrect product information on our website, or an incorrect product recommendation made by our team, we will cover the return shipping cost.
If the exchange is needed because you need a different product, size, model, capacity, voltage, connector, configuration, or compatibility fit, we will cover up to $50 of the return shipping cost or return fee for eligible items. Any amount over $50 is the customer’s responsibility.
Cancellations
To best serve our customers, we begin processing orders immediately to ensure fast delivery. This limits our ability to cancel orders with our suppliers once orders are placed.
One-Hour Cancellation Window
You may request a cancellation within one hour of placing your order, during business hours only. Requests must be submitted to our customer service team during business hours.
Cancellation requests submitted outside of business hours cannot be accepted, as we may not receive them in time to stop order processing or shipment.
If your order has not yet been processed or charged, it may be cancelled with no fee.
After one hour has passed, cancellations are no longer possible. At that point, your order is considered final and will be processed for shipment. However, your order may still qualify for return under our standard return policy once delivered.
Refused Deliveries
If you refuse delivery of an order:
- It will be treated as a cancellation after shipment.
- A 3% cancellation fee will be deducted from your refund to cover non-refundable transaction costs.
Returns Are Not a Substitute for Cancellations
Our return policy is designed to support customers who need a different solution, not to bypass our cancellation terms.
If you choose to accept delivery of an item after the cancellation window has passed and then request a return:
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Your return will be subject to all standard return conditions, including item eligibility and shipping requirements.
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You will not be refunded the 3% cancellation fee, as the order was processed and fulfilled per your confirmation.
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We reserve the right to deny return requests we believe are being used to avoid our cancellation policy.
Damaged Items
If your item arrives damaged:
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Note any package damage when signing for delivery. If possible, decline the delivery.
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If the delivery is accepted, send photos of the damage to returns@outboundpower.com with your order number in the subject line.
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We will provide instructions on next steps for managing the damaged product.
Our Promise to You
We’re committed to your satisfaction. No hidden fees, no hassles — just straightforward, customer-friendly service.
Questions? We’re here to help. Contact us at returns@outboundpower.com.
Last updated: June 5, 2026
