Our Legendary Customer-First Return Policy
At Outbound Power, we believe in making your shopping experience as stress-free as possible. That's why we offer the most generous return policy in the industry.
30-Day Free Returns
- All eligible items may be returned within 30 days of the delivery date.
- Everything in our store is eligible to be returned except for excluded items (see below under "Exclusions").
- Absolutely zero restocking fees.
- Absolutely zero return shipping fees.
How to Return an Item
- Log into your account on our website.
- Select the item(s) you wish to return.
- Follow the prompts to complete your return request.
Don't have an account? No problem! You can create one to start your return.
What You Need to Know
- Returned items must be in original condition and packaging.
- Some exclusions apply (see below).
- Refunds are issued to the original payment method.
Return Exclusions
We cannot accept returns for:
- Firman Power Equipment generators.
- DuroMax and DuroStar generators.
- Cummins generators.
- Generac generators.
- ICECO products.
- Select products shipped via freight.
- Power equipment that has been oiled or gassed (due to shipping regulations).
- Any product that is not in its original condition.
- Any product that is not returned in its original packaging (due to shipping regulations).
- Returns for the purpose of price matching.
Not sure if your item is eligible? Contact us at returns@outboundpower.com.
Exchanges
Need a different power solution? Here is the fastest way to get what you need:
- Return the original item.
- Place a new order for the desired item.
Once we receive your original item we will immediately process your refund.
Cancellations
To best serve our customers, we begin processing orders immediately to ensure fast delivery, which limits our ability to cancel orders with our suppliers once orders are placed.
1-Hour Cancellation Window
You may request a cancellation within 1 hour of placing your order, during business hours only. Requests must be submitted to our customer service team during business hours.
Cancellation requests submitted outside of business hours cannot be accepted, as we may not receive them in time to stop order processing or shipment.
If your order has not yet been processed or charged, it can be cancelled with no fee.
No Cancellations After 1 Hour
After 1 hour has passed, cancellations are no longer possible. At that point, your order is considered final and will be processed for shipment. However, your order may still qualify for return under our standard return policy once delivered.
Refused Deliveries
If you refuse delivery of an order:
- It will be treated as a cancellation after shipment.
- A 3% cancellation fee will be deducted from your refund to cover non-refundable transaction costs.
Returns Are Not a Substitute for Cancellations
Our return policy is designed to support customers who need a different solution—not to bypass our cancellation terms.
If you choose to accept delivery of an item after the cancellation window has passed and then request a return:
- Your return will be subject to all standard return conditions, including item eligibility and shipping requirements.
- You will not be refunded the 3% cancellation fee, as the order was processed and fulfilled per your confirmation.
We reserve the right to deny return requests we believe are being used to avoid our cancellation policy.
Damaged Items
If your item arrives damaged:
- Note any package damage when signing for delivery. If possible, decline the delivery.
- If the delivery is accepted, then send photos of the damage to returns@outboundpower.com with your order number in the subject line.
- We will provide instructions on next steps for managing the damaged product.
Our Promise to You
We're committed to your satisfaction. No hidden fees, no hassles – just straightforward, customer-friendly service.
Questions? We're here to help. Contact us at returns@outboundpower.com.
Last updated: June 30, 2025
