Phone/Text: 1-888-976-5443
Email: sales@outboundpower.com
Search below by keyword, product or brand
I’m a first time buyer from Outbound power. I purchased the Jackery solar battery backup power system for my home and business. I’m very happy with the excellent customer service that I have received from everyone at Outbound Power.
Hi Brett,
Thank you very much for taking the time to leave such a thoughtful review — it truly means a lot to us.
We’re glad to hear you’re happy with your Jackery Explorer 5000 Plus and that your first experience with Outbound Power has been a positive one. Our team works hard to make sure customers feel supported before, during, and after their purchase, so it’s great to hear that came through.
If any questions come up as you continue using the system for your home or business, please don’t hesitate to reach out. We appreciate your trust and look forward to helping again in the future.
Great product. Have not used for outage yet
Hi Michael,
Thank you for taking a moment to leave a 5-star review — we really appreciate it.
I’m glad to hear you’re happy with the DELTA 2 Max so far. Hopefully it stays in “peaceful standby mode” and you won’t need it for an outage anytime soon, but when you do, it’s a solid and very capable unit.
If you have any questions as you get more familiar with it — whether it’s setup, expansion batteries, solar input, or best-use tips — don’t hesitate to reach out. We’re always happy to help.
Thanks again for choosing Outbound Power and for your support.
Solid company to do business with. I received my order in good time with good communication along the way and at a very good price. I’ll definitely use Outbound Power for another purchase.
Hi Andy,
Thank you for the awesome review—we really appreciate you taking the time to share your experience.
We’re glad everything arrived quickly, communication was smooth, and that you felt you got a great value. Hearing that you’d choose Outbound Power again means a lot to our entire team.
If you ever need anything down the road or have questions about expanding your setup, don’t hesitate to reach out. We’ll be happy to help.
Thanks again for your support,
Bill
Just as expected,, high quality.., great price, lightning delivery
Thanks so much for your review. We are pleased to know you're happy with everything. Please feel welcome to reach out anytime if we can ever be of service again!
I placed my Order for an EcoFlow Delta Pro 3 on the afternoon of December 23, 2025 and noted that I really needed to receive it by December 29, 2025 to qualify for the IRS 30% Tax Credit. CEO Bill Bergeman and his staff made it happen! I followed the Tracking # daily and knew that on-time delivery would be a reality. Kudos!
Hi Marc,
Thank you very much for the kind words and for taking the time to share your experience.
We know how important timing was for your order, and I’m glad our team was able to make it happen for you. It’s great to hear that the delivery arrived as planned and helped you qualify for the tax credit — that’s exactly the outcome we aim for.
We truly appreciate your trust in Outbound Power and your recognition of our team’s efforts. If you ever have questions about your Delta Pro 3 or need help expanding your system in the future, we’re always here to help.
This kit was simple, oil spark plug and air filter. Right off the bat the air filter sent does not fit my generator. So frustrating after waiting a couple weeks to finally get the shipment. I assume the oil is fine, we’ll see if the spark plug is correct?
Hi Ian,
Thank you for taking the time to leave a review—and I’m really sorry for the frustration here. You’re absolutely right to expect a maintenance kit to be a simple, drop-in solution, and missing the mark on the air filter is not acceptable.
We’ll get this corrected immediately. Please reply to this email (or reach out to our support team) and confirm your generator’s exact model and serial number. As soon as we have that, we'll have this worked on with our internal teams to see how we can rectify this problem.
I appreciate you calling this out and giving us the chance to fix it. We value your business and want to make sure you’re fully taken care of.
Best regards,
Bill
Outbound Power
Good communication
Thank you so much, Linda! We really appreciate you taking the time to leave a review. Clear, timely communication is something we work hard on, so it’s great to hear that stood out. If you ever need anything else, we’re happy to help.
The battery is a great addition to my Ecoflow system, but my experience with Outbound Power was fantastic. The "first" battery arrived extremely damaged by FedEx. I emailed Outbound Power to let them know that the battery was on its way back, and they had a replacement shipped out within 24 hours. I received the replacement battery before the FedEx returned the damaged battery to them.
This was my 2nd major purchase from Outbound Power, and I have complete trust in making major purchases with them in the future.
Nick, thank you for taking the time to share this—reviews like this genuinely mean a lot to us.
While shipping damage is always frustrating, we’re glad we could step in quickly and get a replacement out to you without delay. That’s exactly how we believe these situations should be handled, and we’re happy it made a difference for you.
We truly appreciate your repeat business and the trust you place in Outbound Power for major purchases. If you ever need anything—questions, expansions, or future upgrades—we’re always here to help.
Thanks again for choosing Outbound Power.
Thank you..
Hi Eliazar,
Thank you for your purchase and for taking the time to leave a note—we really appreciate it.
If you have any questions about the product or need anything at all, feel free to reach out. We’re always happy to help.
Thanks again for choosing Outbound Power.
My connectors arrived on time, were a perfect fit, and after running them through a couple trial runs have performed exceptionally well. Thank you!
Victor — thank you for the 5-star review and for sharing your experience. We’re glad to hear the connectors arrived on time, fit perfectly, and performed well during your testing. We appreciate your business and look forward to supporting you again in the future.
