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This kit was simple, oil spark plug and air filter. Right off the bat the air filter sent does not fit my generator. So frustrating after waiting a couple weeks to finally get the shipment. I assume the oil is fine, we’ll see if the spark plug is correct?
Hi Ian,
Thank you for taking the time to leave a review—and I’m really sorry for the frustration here. You’re absolutely right to expect a maintenance kit to be a simple, drop-in solution, and missing the mark on the air filter is not acceptable.
We’ll get this corrected immediately. Please reply to this email (or reach out to our support team) and confirm your generator’s exact model and serial number. As soon as we have that, we'll have this worked on with our internal teams to see how we can rectify this problem.
I appreciate you calling this out and giving us the chance to fix it. We value your business and want to make sure you’re fully taken care of.
Best regards,
Bill
Outbound Power
Good communication
Thank you so much, Linda! We really appreciate you taking the time to leave a review. Clear, timely communication is something we work hard on, so it’s great to hear that stood out. If you ever need anything else, we’re happy to help.
The battery is a great addition to my Ecoflow system, but my experience with Outbound Power was fantastic. The "first" battery arrived extremely damaged by FedEx. I emailed Outbound Power to let them know that the battery was on its way back, and they had a replacement shipped out within 24 hours. I received the replacement battery before the FedEx returned the damaged battery to them.
This was my 2nd major purchase from Outbound Power, and I have complete trust in making major purchases with them in the future.
Nick, thank you for taking the time to share this—reviews like this genuinely mean a lot to us.
While shipping damage is always frustrating, we’re glad we could step in quickly and get a replacement out to you without delay. That’s exactly how we believe these situations should be handled, and we’re happy it made a difference for you.
We truly appreciate your repeat business and the trust you place in Outbound Power for major purchases. If you ever need anything—questions, expansions, or future upgrades—we’re always here to help.
Thanks again for choosing Outbound Power.
Thank you..
Hi Eliazar,
Thank you for your purchase and for taking the time to leave a note—we really appreciate it.
If you have any questions about the product or need anything at all, feel free to reach out. We’re always happy to help.
Thanks again for choosing Outbound Power.
My connectors arrived on time, were a perfect fit, and after running them through a couple trial runs have performed exceptionally well. Thank you!
Victor — thank you for the 5-star review and for sharing your experience. We’re glad to hear the connectors arrived on time, fit perfectly, and performed well during your testing. We appreciate your business and look forward to supporting you again in the future.
Bought some additional batteries. Super easy to install and increase the solar capacity.
Alan — thank you for the 5-star review. We’re glad to hear the additional batteries were easy to install and helped expand your solar capacity. We appreciate your continued business and are here if you need anything as you grow your system.
I purchased this cable to connect my Ecoflow DPU Ultra inverter with 5 batteries battery, to the 2nd port of my Ecoflow SHP-2, after purchasing a new inverter from Outbound power. (A new inverter, does not come with a dedicated SHP-2 cord) Works as intended with enough reach. Would buy again.
Thank you so much for taking the time to leave a review. We're so glad to hear that the cable is working great for you. Please let us know if there is ever anything else we can do to be of service!
We received the Trail as a free gift of the EcoFlow Black Friday promotion. We live in an off-grid cabin, and have a couple small 1 watt fans for moving air - the Trail has been perfect for this use. It has almost as much juice as our much heavier and bulkier Jackery 300. We love it.
Hi Kate,
Thank you so much for sharing this! We’re thrilled to hear the EcoFlow TRAIL 200DC has been such a great fit for your off-grid cabin. It’s awesome to know it’s delivering that kind of performance in such a compact package—and even holding its own against a larger unit.
We really appreciate you taking the time to leave a review, and we’re glad the Black Friday promo turned into something genuinely useful for you. If you ever need anything else or have questions down the road, we’re always here to help.
Thanks again for choosing Outbound Power!
Best regards,
Bill
Awesome
Hi Michael,
Thank you for the awesome feedback! We’re glad to hear you’re happy with the Solar Panels from Jackery. Stay blessed and Happy holidays in advance.
Awesome
Hi Michael,
Thank you for the awesome feedback! We’re glad to hear you’re happy with the Jackery Battery Pack 1000 Plus. If you ever have questions or need anything down the road, we’re always here to help.
Thanks again for choosing Outbound Power!
Best regards,
Bill
Gotcha with the title, I have purchased several items from OBP, like a repeat offender. I’m glad I stumbled across their website, every product I purchased has arrived on time and in great condition. As long as I have a need for their products, I will always be a customer, or repeat offender.
Hi Homer,
This made our day — we love the “repeat offender” title. Thank you for coming back to Outbound Power and for trusting us with multiple purchases. We’re glad everything has arrived on time and in great condition, every time.
We truly appreciate your loyalty and support, and we’ll be here whenever you’re ready for the next “offense.”
Thanks again for being such a great customer.
Best regards,
Bill
I've been looking all over for this cable connector. So, kudos for actually having it in stock. Delivery was fast and the connector works great.
Hi T.R.,
Thank you for taking the time to leave a review — we really appreciate it. We’re glad we had the connector you were looking for and that it arrived quickly and worked exactly as expected.
Thanks again for choosing Outbound Power. Please don’t hesitate to reach out if you need anything else in the future.
I haven’t installed as of now but will edit and repost once installed.
Hi Jeffrey,
Thank you for the 5-star review! We’re glad to hear your first impression of the EcoFlow Smart Home Panel 3 has been a positive one so far. We look forward to hearing how the installation goes once everything is up and running.
If you have any questions or need assistance during setup, our team is always here to help.
Thanks again for choosing Outbound Power,
Bill & the Outbound Power Team
The service provided by Jam. She is knowledgeable, seems to be able to use her judgement when making decisions and is friendly. It's like the old days of customer service!
Hi Alan,
Thank you very much for taking the time to share this. We truly appreciate your kind words.
Jam will be especially happy to hear this feedback. We believe good judgment, product knowledge, and genuine care still matter, and it means a lot to know that came through in your experience.
Thank you again for choosing Outbound Power. We’re glad to have you as part of our community, and we’re always here if you need anything.
This is my second Delta Pro Ultra! Bought to expand our home backup. Both units are connected to the Smart Home Panel 2
Hi John,
Thank you so much for the incredible 5-star review — and for being a returning customer! We’re honored that you chose a second DELTA Pro Ultra to expand your home backup system. Connecting both units to the Smart Home Panel 2 is an excellent setup for maximizing reliability and whole-home coverage.
We truly appreciate your trust and support. If you ever need assistance optimizing your configuration or adding accessories, our team is always here to help.
Thanks again for choosing Outbound Power,
Bill & the Outbound Power Team
I do lots of research and Outbound Power had the best deal on what I needed. Surprise surprise. It shipped from the same warehouse as the manufacturer and the warranty works exactly the same. Glad to have found the site.
Hi RG,
Thank you for the kind words! We’re glad your research led you to us and that everything worked out as expected—from pricing to shipping to warranty coverage. We truly appreciate your support and hope you enjoy your new battery pack.
Works perfect!
Hi Philip,
Thank you for sharing — we’re glad to hear the Alternator Charger is working perfectly for you! We truly appreciate your support and hope it continues to serve you well.
Best,
Bill
I received a defective item called them up
And customer service response and sent new one right away very happy looking to purchase from them again in the future
Hi Chivin,
Thank you for taking the time to share your experience.
While we’re sorry the first unit arrived with an issue, we’re glad our team was able to take care of it quickly and get a replacement out to you. Making things right as fast as possible is very important to us.
We truly appreciate your trust and kind words, and we look forward to helping you again whenever you’re ready for your next purchase.
I can honestly say Outboundpower Company exceeds their mission statement. The word that defines this organization is "Outstanding". The the Quality of products they sell is Outstanding. Their recent price matching is Outstanding by exceeding my expectations and truly customer focused. They really make a difference; a refreshing find these days. Their customers are definitely the most important part and purpose of their work.
In closing, I seldom offer reviews even when asked. However, I was motivated to expend the time and effort to recommend OutBoundPower without reservation; because they truly earned my respect. R. Kaiser
Thank you so much for your incredible review. We’re truly honored by your words. Our entire team works hard to deliver exactly the experience you described, and hearing that we exceeded your expectations means the world to us.
Price beating, product quality, and personal support are core parts of our mission, and it’s deeply gratifying to know they made a real difference for you. Reviews like yours remind us why we do what we do.
Thank you for taking the time to share your experience. Your trust and recommendation are sincerely appreciated. If there’s ever anything more we can do to be of service, we’re here and ready to help.
— Bill & the Outbound Power Team
Perfect for what I needed it for.
Hi Stephen,
Really appreciate the great review — we’re thrilled the DELTA 3 Max was the perfect fit for your needs! Thanks for choosing Outbound Power.
If you ever have questions or want to expand your setup down the road, we’re always here for you.
Just completed a 5 day hunting trip with my new Anker Solix C2000 gen 2 and I am so happy I pulled the trigger on this purchase! I ran all camper lights, fan and charged all of my various electronics (phone, iPad, camera batteries, hand warmers, etc…..) The power station was so much easier and more convenient than my generator. I intentionally used lights and things more than normal to test battery and only charged it once during the trip. I ordered the combo with the extra battery pack but did not receive the extra battery before my trip. Didn’t need it and don’t think I will need it on my hunting trips unless I decide to run an electric heater. Also got some use out of the power station at home today. We ran out of room to cook everything in the kitchen for our thanksgiving meal so I just hooked up our deep fryer to the power station and problem solved! 😁 Love the C2000 so far, excited to try to use it with a solar panel soon.
Thank you for taking the time to leave such a terrific review of your experience with the SOLIX C2000 Gen 2. We are so glad to hear that it was so helpful during your recent hunting trip. We apologize for the delay with the extra battery, but we are happy to hear that it wasn't needed on your trip. We hope you continue to find many uses for the C2000, whether it's on your hunting trips or at home for special occasions like Thanksgiving. We appreciate you!
Thank you for your great website and customer service. I ordered an item that didn’t meet my specific situation, so requested a return. OP responded promptly with their approval and a return shipping label. Ordered another item that met my needs and it was shipped within a week. Great job guys!
Hi Big El,
Really appreciate the awesome 5-star review! Glad we could jump on the return quickly and get you the exact setup you needed. That’s how we like to do things—fast, friendly, and zero hassle.
Thanks again for rolling with Outbound Power. If you need anything at all, we’ve got your back!
Box was banged up , but no damage due to a well packaged product.
Delivered with 30% battery,
charged it up, tried a couple of outlets, and good to go !
Note: the 400w solar panel is way larger, and heavier, than I expected! Probably because I have a smaller one ,but don't know the wattage.
I still have trouble using the solar panel bag as a stand, but it'll be fine.
Hi Joseph,
Thank you for the 5-star review! We’re thrilled to hear you’re enjoying your EcoFlow DELTA 3 Ultra. It’s an incredibly capable unit, and we’re glad it’s meeting your expectations.
If you ever have questions about setup, accessories, or expanding your system, we’re always here to help.
Thanks again for choosing Outbound Power!
EcoFlow Dual Fuel 3200W/4000W Smart Generator 4000
Hi James,
Thank you so much for the 5-star review! We’re thrilled to hear you’re happy with your EcoFlow Dual Fuel Smart Generator 4000. It’s a powerful, reliable unit — a great addition to any backup or off-grid setup.
If you ever need help, have questions, or want to explore ways to expand your system, we’re always here for you.
I have purchased over $20,000 of solar equipment from Outbound Power over several purchases. They have the best pricing and the best hands-on customer service. I always shop other sites but always end up back at Outbound Power. They are awesome!
Thank you, Richard! We’re truly grateful for your continued trust and for choosing Outbound Power for your home energy needs. It means a lot to us that you return each time after comparing options — our goal is always to offer the best prices and the most helpful, hands-on support. We appreciate you and look forward to assisting with your next project!