Hi Ian,
Thank you for taking the time to leave a review—and I’m really sorry for the frustration here. You’re absolutely right to expect a maintenance kit to be a simple, drop-in solution, and missing the mark on the air filter is not acceptable.
We’ll get this corrected immediately. Please reply to this email (or reach out to our support team) and confirm your generator’s exact model and serial number. As soon as we have that, we'll have this worked on with our internal teams to see how we can rectify this problem.
I appreciate you calling this out and giving us the chance to fix it. We value your business and want to make sure you’re fully taken care of.
Best regards,
Bill
Outbound Power